ASTEROI LLC
Last updated: [Date]

1. GENERAL INFORMATION

Identifying Information

• Company: ASTEROI LLC
• Address: 30 North Gould Street STE R, Sheridan WY 82801, United States
• Email: hey@asteroi.co
• Activity: Digital marketing agency specializing in online store management
• Geographic scope: Spain and Latin American countries

Purpose and Scope

These Terms and Conditions govern the contractual relationships between ASTEROI LLC (hereinafter “the Agency”) and its clients (hereinafter “the Client”) for the provision of digital marketing services, ecommerce management, and related services.

Acceptance of Terms

The use of our services and contracting any service implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with any of these conditions, please do not use our services.

2. SERVICES OFFERED

2.1 Service Description

The Agency offers the following main services:

Online Store Management

• Comprehensive ecommerce store administration
• Product and category optimization
• Inventory and catalog management
• Payment and shipping method configuration
• Performance and metrics monitoring

Digital Marketing

• Personalized digital marketing strategies
• Advertising campaign management (Google Ads, Facebook Ads, LinkedIn Ads)
• Search engine optimization (SEO)
• Content marketing and copywriting
• Email marketing and automation

Analytics and Reporting

• Implementation and configuration of analytics tools
• Periodic performance reports
• Metrics and KPI analysis
• Optimization recommendations
• Conversion and ROI tracking

Digital Consulting

• Online store and digital presence audits
• Growth and scalability strategies
• Ecommerce technology advisory
• Team training and capacity building
• Advertising budget planning

2.2 Additional Services

The Agency may also provide additional services according to specific Client needs, including but not limited to:

• Web design and development
• System and API integration
• Social media management
• Audiovisual content production
• Product photography services

3. CONTRACTING CONDITIONS

3.1 Contracting Process

1. Initial consultation: Client requests information about our services
2. Commercial proposal: Agency prepares a personalized proposal
3. Negotiation: Both parties may negotiate specific terms
4. Acceptance: Client accepts the proposal and these Terms and Conditions
5. Specific contract: A detailed contract is signed for each project

3.2 Service Duration

• One-time services: Projects with defined start and end dates
• Ongoing services: Monthly management contracts with minimum 3-month duration
• Retainer services: Monthly availability agreements with included hours

3.3 Service Modifications

Any modification in service scope must be agreed upon in writing between both parties and may involve adjustments to established prices and timelines.

4. CLIENT OBLIGATIONS

4.1 Information and Materials

The Client commits to:

• Provide all necessary information for service provision
• Deliver materials (images, texts, logos, etc.) in adequate formats and sufficient quality
• Facilitate necessary access to platforms, accounts, and required systems
• Designate an authorized representative for decision-making
• Keep contact information updated

4.2 Access and Credentials

• Access management: Client will grant necessary access to digital platforms
• Security: Access will be kept confidential and secure
• Revocation: Client may revoke access at any time by written notification
• Responsibility: Agency is not responsible for misuse of shared credentials

4.3 Collaboration and Communication

• Response time: Maximum 5 business days to approve proposals and materials
• Meetings: Participate in scheduled follow-up meetings
• Feedback: Provide constructive and specific feedback
• Availability: Maintain availability for urgent consultations

4.4 Legal Compliance

The Client guarantees that:

• Has the right to use all provided materials
• Their commercial activity complies with applicable laws
• Has all necessary licenses and permits
• Will not use services for illegal activities

5. AGENCY OBLIGATIONS

5.1 Service Provision

The Agency commits to:

• Provide services with professionalism and diligence
• Meet agreed timelines, except for force majeure
• Maintain regular communication about work progress
• Apply industry best practices
• Provide periodic reports as agreed

5.2 Confidentiality

• Confidential information: All Client information will be treated as confidential
• Non-disclosure: Information will not be shared with third parties without express authorization
• Security: Adequate security measures will be implemented to protect information
• Personnel: All team members will sign confidentiality agreements

5.3 Data Protection

In compliance with GDPR, LGPD, and local regulations:

• Lawful and transparent processing of personal data
• Implementation of appropriate technical and organizational measures
• Timely notification of security breaches
• Response to data subject rights requests

6. ECONOMIC CONDITIONS

6.1 Prices and Rates

• Commercial proposal: Prices are specified in each individual proposal
• Currency: All prices are expressed in US dollars (USD) unless otherwise indicated
• Validity: Prices are valid for 30 days from proposal date
• Modifications: Prices may be reviewed annually or due to significant scope changes

6.2 Billing and Payments

• Frequency: Monthly billing in advance for ongoing services
• Payment terms: 15 calendar days from invoice date
• Payment methods: Bank transfer, PayPal, or agreed methods
• Late payments: 1.5% monthly surcharge for late payments

6.3 Additional Expenses

• Advertising: Advertising expenses are additional to management fees
• Tools: Software licenses and specialized tools are billed separately
• Third parties: Subcontracted services are billed without additional margin

6.4 Refund Policy

• Services not provided: